The Fearless Organization von Amy C Edmondson

<p><b>Conquer the most essential adaptation to the knowledge economy</b></p><p><i>The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth</i>offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talentbut what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing.</p><p>This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.</p><ul><li>Explore the link between psychological safety and high performance</li><li>Create a culture where its safe to express ideas, ask questions, and admit mistakes</li><li>Nurture the level of engagement and candor required in todays knowledge economy</li><li>Follow a step-by-step framework for establishing psychological safety in your team or organization</li></ul><p>Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more.<i>The Fearless Organization</i> helps you bring about this most critical transformation.</p>

AMY C. EDMONDSON is the Novartis Professor of Leadership and Management at the Harvard Business School. Edmondson, recognized by the biannual Thinkers 50 global ranking of management thinkers since 2011, teaches and writes on leadership, teams and organizational learning. Her articles have been published inHarvard Business Review andCalifornia Management Review,Administrative Science Quarterly, and theAcademy of Management Journal. She is the author ofTeaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy andTeaming to Innovate from Jossey-Bass.

Introduction xiiiWhat It Takes to Thrive in a Complex, Uncertain World xiiiDiscovery by Mistake xviOverview of the Book xviiiEndnotes xxiPART IThe Power of Psychological Safety 1Chapter 1The Underpinning 3Unconscious Calculators 4Envisioning the Psychologically Safe Workplace 6An Accidental Discovery 8Standing on Giants Shoulders 12Why Fear Is Not an Effective Motivator 13What Psychological Safety Is Not 15Measuring Psychological Safety 19Psychological Safety Is Not Enough 21Endnotes 22Chapter 2The Paper Trail 25Not a Perk 26The Research 29An Epidemic of Silence 30A Work Environment that Supports Learning 35Why Psychological Safety Matters for Performance 39Psychologically Safe Employees Are Engaged Employees 41Psychological Safety as the Extra Ingredient 43Bringing Research to Practice 45Endnotes 46PART IIPsychological Safety at Work 51Chapter 3Avoidable Failure 53Exacting Standards 54Stretching the Stretch Goal 60Fearing the Truth 63Who Regulates the Regulators? 66Avoiding Avoidable Failure 68Adopting an Agile Approach to Strategy 70Endnotes 72Chapter 4Dangerous Silence 77Failing to Speak Up 78What Was Not Said 79Excessive Confidence in Authority 83A Culture of Silence 86Silence in the Noisy Age of Social Media 92Endnotes 97Chapter 5The Fearless Workplace 103Making Candor Real 104Extreme Candor 109Be a Dont Knower 113When Failure Works 116Caring for Employees 119Learning from Psychologically Safe Work Environments 123Endnotes 124Chapter 6Safe and Sound 129Use Your Words 130One for All and All for One 135Speaking Up for Worker Safety 138Transparency by Whiteboard 142Unleashing Talent 146Endnotes 147PART IIICreating a Fearless Organization 151Chapter 7Making it Happen 153The Leaders Tool Kit 154How to Set the Stage for Psychological Safety 158How to Invite Participation So People Respond 167How to Respond Productively to Voice No Matter Its Quality 173Leadership Self-Assessment 181Endnotes 183Chapter 8Whats Next? 187Continuous Renewal 187Deliberative Decision-Making 189Hearing the Sounds of Silence 191When Humor Isnt Funny 193Psychological Safety FAQs 195Tacking Upwind 208Endnotes 209Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safety 213Acknowledgments 217About the Author 219Index 221

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